Taranaki Learning & Development

Company Profile:
KiwiHost is New Zealand’s premier service training provider. The Taranaki Franchise is owned by Shona Glentworth of Implement and Associates.
KiwiHost Taranaki offers regular public courses in New Plymouth and in-house programmes to meet a company’s specific needs.

Taranaki Branch Address:
Level 1, 21 Devon St West
PO Box 226
New Plymouth

Areas of Training:
Customer Service training for front line staff, supervisors and managers.
• Face to face
• Telephone, including making the sale and handling challenging calls
• Managing Service
• Retail
• Hospitality
• Pre-employment (For schools and youth/employment training organisations)

NZQA Courses:
No
Courses offered to schools/youth training programmes can include assessment towards relevant Unit Standards.

Governing/Industry Body Membership:
N'A

Contact Person:
Shona Glentworth

Phone Number:
(06) 769 9500 or 0800 801 233

Fax Number:
(06) 759 6152

Email Address:
shonaglentworth@kiwihost.co.nz

Website:
http://www.kiwihost.co.nz

Examples of Courses previously or currently being run by: Kiwihost

Advanced Customer Service Skills
Advanced Customer Service Skills
First Impressions
Handling Challenging Callers
Key Service Skills

Key Service Skills
Managing Service In Your Busin ...
Phone Sales Through Service
Professional Telephone Skills
Professional Telephone Skills

Service Across Cultures
Service Sells - Essential sales
Yes Thanks! I will take it!